In the world of entertainment, Disney is not just a name but a cult, an emotion which resonates with all age group of viewers. Since the company first announced Disney+, its online streaming venture, viewers have been relentlessly waiting for it to go live.
Well folks, the wait is finally over and after a successful trial run in the Netherlands, Disney+ has arrived in Canada and the United States.
Disney+ is accessible through web, iOS, Android, Roku, smart TVs, gaming consoles and Amazon Firestick. By paying a subscription fee of $6.99, you can have access to a massive catalog of entertainment, handpicked from the libraries of Disney, Pixar, Star Wars, National Geographic and Marvel. Some prominent ones include the star wars live action series “The Mandalorian,” and the first 30 seasons of evergreen ‘The Simpsons.’
However, the entire catalog has yet to be launched, as some of its more popular flicks need to be released by Netflix and other competitor. In the meantime, you can enjoy Marvel’s immensely popular blockbuster ‘Endgame’ and the seven movies of the Star Wars franchise which are coming in 4K Dolby Vision for the very first time.
Meanwhile, reports and twitter agitations have confirmed that the service is struggling to load on the first day of its launch. As could be expected from any new streaming service, Disney+ has had to face issues with bugs and crashes throughout the day. Viewers have reported error messages which flash when they try to access the content. Connection issue, crashes and bugs have also been prominent issue with the viewers.
However, Disney has stated that they working on the issue and will fix it at the earliest.
As per web monitor DownDetector, the problem began at 6:08 AM EST when thousands of complaints began to surface. As per their findings, 73% of the problems are related with streaming and 26% are encountered while signing in.
Issues are not just related with the application, but also with the customer support for the streaming service. There are too many connections attempt to the support line, which means quite a number of subscribers are unable to reach the support staff at all.
However, this is not something new for streaming services, as we have ample examples of streaming platforms crashing when FIFA events or Game of thrones was broadcasted, causing a huge influx of viewers.
A Disney+ spokesperson has told TechCrunch that they are aware of the problem.
The consumer demand for Disney+ has exceeded our high expectations. We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.
Disney has have not revealed the number of sign-ins, or any other estimate around how many subscribers will be added to the service in the coming months. Some reports say that they have over one million to close to two million subscribers already in United States, which is an excellent news for the parent. It would be interesting to see how it competes with already established and popular streaming services like Netflix, which have more than 158 million subscribers, with over 60 million in the US alone.