Cloud-based telephony company Knowlarity Communications has today announced that it has appointed Ajay Shrivastava as its new Chief Technology Officer. He has been brought on board from budget hotel room aggregator Oyo, where he was appointed as head of technology.

Brought on board just last month, Shrivastava will basically be responsible for building Knowlarity’s current technology product. He’ll also work with the company’s engineering teams to develop innovative new products. Talking about his appointment, Shrivastava told ET,

While my primary job will be to take care of the products and engineering team to ensure high speed execution, going forward as a company we will also be focussing on enhancing customer experience through our products.

It is important for B2B (business-to-business) companies to focus on customer experience as done in consumer-facing businesses.This is extremely important for brand pull.

Prior to joining Knowlarity, he was leading a 100-member strong engineering team at Gurugram-based hotel aggregator Oyo Rooms. They were responsible for building innovative products across segments such as demand, marketing, supply, operations, and finance among others. In his two-year long stint, he helped the company expand its presence from less than 5 cities to the current 200. It was also due to continued growth in technology that led Oyo to expand its hotel base to over 7,000.

He is also bringing his decade-long experience building innovative new technology products at multinational giants such as Microsoft, Adobe, Intel and LinkedIn-owned Slideshare. He also holds a masters degree in computer science from IIIT Bangalore.

Speaking on his appointment, Knowlarity CEO

(Srivastava possessed) an immense amount of knowledge regarding the essential requirements for a startup business to remain technologically ahead of the game. With his involvement, we are planning to make tech emerge as the fulcrum of Knowlarity’s operations.

Knowlarity was founded in 2009 by a duo of founders, namely Pallav Pandey and Ambarish Gupta. The company’s telephony business currently powers more than 6,500 companies across 60+ countries. These include the likes of the likes of Amazon, Uber, Practo, Ola, Zomato, Swiggy, among others. It has recently also topped up its coffers with a fresh $20 million investment from new and existing backers.

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