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Customer complaint platform Resolver raises £2.8m for AI investment

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Resolver, a customer complaints platform, has secured £2.8 million in funding from Draper Esprit and Imperial Innovations.

The firm, based in London, aims to make it easier for consumers to make complaints or raise issues with brands, companies, and organizations. It was founded by James Walker in 2014 after he faced difficulties when trying to resolve his complaint when faced with the obstacle of repairing a bad boiler.

Today, Resolver is there to help you get the best response regarding your brand issues complaints. It puts you directly in touch with the best person or department you need to speak to, in order to get your problem solved. They also go as far as advising you on how to word your complaint in order to get a swift resolution to your issue.

Going one step further, Resolver helps you record all calls and correspondence you make via its app and website, and it helps you gather all your information into a case file should you wish to escalate your insurance complaint. They see themselves as “an independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.”

With its new funding, Resolver plans to grow its team and invest in new technologies such as artificial intelligence and machine learning, and expand traffic to more than 1.5m registered users over the next 12 months with investments in marketing, PR, content and social media, as well as reach out internationally. James Walker, founder and CEO of Resolver, commented:

By the end of 2016, we expect to have resolved issues worth more than £100m and this initial round of institutional investment allows us to focus on increasing our user base. We will also put in place new emerging technologies to automate many processes that make raising cases faster and help us and the consumer to predict the likelihood of a resolution and what it may be. We also have plans to expand internationally.

Currently, boasts 556,000 registered users (who can sign up in seconds via the website or through the iOS or Android apps) with more than 30,000 companies, brands and organizations in its database. It claims that 65% of cases are resolved through its website, with many users receiving hundreds of pounds in compensation each.

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