In order to strengthen its customer service offerings, Exotel – a cloud-based telephone company, has today announced that it has acquired Voyce, a platform which enables business to gather customer feedback, for an undisclosed amount.
Varun Raj and Nikhil Kumar, the two persons who co-founded Voyce, will now join the Exotel team and will lead the alliances and partnerships efforts of the company.
The company started its operations in the year of 2014 with a team of five members, including the co-founders. The team included Nikhil Kumar, Arun Raj, Varun Raj, Satendra Singh and Sushil Shah.
It enables businesses to engage with customers in real-time through an intelligent on-premise customer feedback system. In a span of around one and half years of operations, the company had over 20 customers in the enterprise hospitality space across India.
Commenting on the acquisition, Nikhil Kumar, Co-Founder of Voyce said,
From our journey of building a B2B product, we realised early on, that to be successful in India, one has to solve a problem in depth. Our idea of being a communication channel between businesses & customers was perfectly in sync with Exotel’s vision & product. In fact, it fuelled our hunger!
Shivakumar Ganesan, co-founder and CEO of Exotel, said,
I found the product (Voyce) interesting and was excited by the possibilities that Voyce presented. With the acquisition of Voyce, Exotel’s customers will soon be able to collect valuable customer feedback easily with a few clicks.
Exotel was founded in 2011 by Shivakumar Ganesan, Ishwar Sridharan and Siddharth Ramesh with an aim to help businesses – both large and small, manage their business phone system via a virtual phone system.
The company’s cloud telephony eliminates the need to invest in any hardware or maintenance, which the company says is one of the biggest pain points of traditional systems like EPABX/PBX.
It is one of India’s leading cloud telephony companies, having more than 1,000 clients. The company is planning to triple its headcount by the end of 2016. It is currently employing around 70 people.
Earlier this year, Exotel acquired Singapore-based voice sharing social media app – Croak.it for an undisclosed amount of money. That deal marked the company’s first overseas acquisition.