Oracle, today announced that it has signed an agreement to acquire TOA Technologies (TOA), a leading provider of cloud-based field service solutions.
TOA is the leading provider of cloud-based field service solutions that optimize the last mile of customer service for enterprises by coordinating and managing activities between dispatchers, mobile employees and their customers.
TOA’s Field Service SaaS continuously monitors field service requests coming in from contact centers, schedules the right field service representative, monitors current inventories, accurately predicts service windows, and optimizes field operations.
TOA’s solutions manage more than 120 million service events annually in over 20 countries for innovative brands.
Financial details of the deal have no been revealed, but looking at the above facts in reference to TOA, the acquisition amount has to be big. Its customers include Dish Network, Home Depot and Ricoh.