Indian Telecom Regulator TRAI is planning to roll out an application that will enable users to measure the quality of their calls. This way, subscribers will be able to rate a call on the basis of their service quality after the call has been completed.
The MyCall app will be based upon a crowd sourcing platform and users will be able to give calls star ratings with 5 implying a perfect call. The news comes after the Telecom ministry remarked that the government was keeping a watchful eye on call drops.
Call drops have significantly come down, and they have improved by as much as seven percentage points between December 2016 and March 2017.
Speaking on the topic, TRAI chairman RS Sharma said:
We are coming out with two measures, one of them about enabling consumers to measure call quality after a call is over. They can say how they found the call, and give it a rating.
TRAI is also planning to make changes that will ensure that the Do Not Disturb registry program is further strengthened and that telemarketers are not able to keep disturbing folks with irritating calls. Telecom subscribers can chose to block promotional calls from telemarketers and if they keep insisting, they are liable to be fined heavily. However, the issue is still prevalent.
Users will also be able to choose whether they want to rate all calls they receive or merely a percentage of that. However, they will have to inform the app whether they have been indoors or outdoors during the duration of the call.
The government will also attempt to identify blind spots and check the status of call drops using automated calls made to subscribers. Information available on TRAI’s analytics portal that pertains to stuff like data speeds, tower-wise call drop rates and strength, and network utilization, will all be made available to researchers.
