NGDATA, the customer experience management solutions company, announced the opening of its office in Singapore. The company is expanding into the Asia-Pacific region in order to meet the continued increase in demand for Lily Enterprise, the company’s customer experience management solution.
The office will be the sales and services office for NGDATA, with the intention of serving as the hub for the APAC region. Its key focus is to continue to build its presence in the banking industry within Singapore, allowing banks to deliver more relevant customer experiences. Its Lily Enterprise is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling companies to deliver timely, relevant, contextually-aware, and personalized offers and experiences that customers embrace.
As part of this expansion, NGDATA appointed Frank Weyns as head of its APAC operations. Frank will be responsible for managing NGDATA’s sales and field operations in this region.
Companies use our solutions to deliver significantly better customer experiences, and that success is driving tremendous growth worldwide. We are excited to address the demand for real time, relevant customer interactions for banks, telcos, and media companies across North America and Europe, and now also in Asia-Pacific.
said Luc Burgelman, CEO of NGDATA.
Above and beyond providing a robust big data infrastructure, NGDATA’s Lily Enterprise allows its customers to boost business performance by leveraging that infrastructure to improve client communications. I look forward to working closely with customers across the APAC region where leading edge technology is recognized as a major differentiator.
commented Weynes after the announcement.
Headquartered in Gent, Belgium NGDATA helps companies in data-driven industries, such as financial services, media/publishing and telecom, to operationalize their data analytics through its real-time, analytics-based solution for improved customer satisfaction, reduced attrition, enhanced retention and higher profit margins. NGDATA has offices in the United States, Europe and Asia-Pacific. It has been working with AXA, Belfius, De Persgroep, Orange, Telenet, and Wells Fargo, among others.