Google Pixel 3 XL Render

Google Pixel 3 users recently found themselves facing an issue which prevented them from saving pictures on their smart phones. Google has now promised to issue an update that will fix this problem.

A week or so ago, we came across reports that the new Google Pixel 3 and Pixel 3 XL devices were stumped when the photos they took using the rather fantastic camera that the device sports, sometimes appeared in the gallery and sometimes did not. What this means, is that the photos being taken were not always being saved by the device.

What was even more interesting, was the fact that this seemed to specifically when the user table to see a thumbnail of the photo in their gallery but tapping it did not open it. Nada. In some cases, the thumbnail of the photo magically appeared in the gallery a couple of days later. There were even reports of the thumbnail continuing this merry game of hide-and-seek.

Google has issued a clarification according to which, the issue was being caused by the Google Camera App shutting down instantly, even before it had the chance to save the image.

Speaking on the topic a Google spokesperson said:

We will be rolling out a software update in the coming weeks to address the rare case of a photo not properly saving.

Until Google issues this update, folks can get their pictures saved properly by either turning off the HDR function or waiting for processing to complete before they exit the Google camera app.

A string of other smartphones such as Nexus 5X and several Galaxy devices were also reportedly facing this issue. We assume that the Google camera update will resolve this issue for them. Until then, the workaround of not closing the camera until the picture has been processed, should hold valid for Google camera across android smartphones.

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