A couple months ago, Apple launched its new MacBook Pro with unparalleled innovations in the form on Touch Bar and only USB-C ports. But exceptional changes don’t always guarantee promising results. The new Macbook Pro models are said to be having graphical glitches and therefore lacks a strong graphical hold.
According to MacRumors reader Jan Becker, graphics began to glitch while transcoding video with Adobe Media Encoder in Premiere Pro. Further user complaints relate to colored flickering, full-screen checkerboard patterns, screen tearing, and other visual artifacts. Moreover, this leads to subsequent unresponsiveness and crashing of the MacBook Pro. Small graphical glitches are also visible during the bootup process at the bottom of the screen.
Most of the complaints are from users who’ve purchased the 15-inch MacBook Pro with Touch Bar and built-to-order AMD Radeon Pro 460 GPU. However, 15-inch models equipped with the standard AMD Radeon Pro 450 or AMD Radeon Pro 455 graphics are also afflicted with the issue. These graphical glitches put Apple’s creative professional user base at stake.
Whether the problem lies within the hardware or software is yet to be determined. The issue generally appears while transcoding video with Adobe Media Encoder, syncing large photo libraries with Photos, or using other Adobe apps such as Photoshop, Premiere Pro, and Lightroom. As per reports, macOS Sierra beta may resolve the current issue. Users also claim that the problem is related to FileVault 2 startup disk encryption as glitches disappear once the feature is disabled. But nothing can be said for sure at this moment of time.
Previously, similar issues were seen in 2011-13 models. At that time, Apple had launched a Repair Extension Program which not only offered free repairs but also refunded its customers.
Currently, users can return their MacBook Pros until January 8 in the United States, Australia, and Canada, or January 20 in the United Kingdom under Apple’s extended holiday return policy. Though, the returned Macs must have been purchased between November 10 and December 25. Further Genius Bar appointments and Apple support are in constant effect.