Indian banks have started relying upon robots to handle customers. Yup, that is right. An increasing number of banks are now moving away from humans, and relying upon humanoid robots to cater to the needs of their customers. At least where all that is needed is the answer to a single question.
The robots in question aren’t terminators. For instance, the robots in Canara Bank’s Bengaluru head office are called Mitra. Equipped with a HD camera, the root can answer as many as 500 frequently asked questions. Sweet, right? Just think of the trouble saved for the bank employees, who can now focus on work instead of answering queries from random customers.
Speaking on the topic to ET, KN Ramamoorthy, GM of Canara Bank said:
The robot can listen to customer queries and offers guidance depending upon the question.
Mitra goes around the office answering customer queries and guides them to the correct counter.
Going forward, we are planning to step up the robot’s capability to carry out tasks like financial transactions and ordering cheque books.
A bibliophile and a business enthusiast.