At the beginning of 2016, several users reported bootloop issues with the LG G4 and V10 smartphones. The said bootloop issue usually arises when someone tries to tinkle with the software. However, in this case, the issue was raised even when people didn’t do anything with software. LG acknowledged the problem and offered to repair the devices.
Now, the owners of the bricked LG G4 and V10 smartphones are fed up with the issues and are suing LG in a class-action lawsuit. The owners of the devices are claiming that the solution offered by LG also did not work.
The class-action lawsuit has been filed on Wednesday in a California federal court. As per the information surfaced, one of the LG G4-owning plaintiffs claims that LG replaced his bootlooping G4 twice, and the third one also freezes constantly, “manifesting signs of the bootloop defect and unmerchantable.” The suit also claims that LG knowingly continued to sell the LG V10 with the bootloop defect and refused to repair LG G4s that failed outside the one-year warranty.
The lawsuit further claims that both G4 and V10 had processors which were inadequately soldered to their motherboards. This caused them to fail in the heat of their regular operation, causing them to lag, freeze, overheat, randomly reboot, bootloop and eventually die.
Owners of the devices are claiming unjust enrichment, unfair trade, and breached of warranty laws, seeking not only damages and legal fees, but are also demanding a federal judge order a comprehensive program to repair all LG phones containing the bootloop defect and customer restitution.
It appears that the first reports suggesting issues with the LG G4 started surfacing in the end of 2015, months after the phone launched. Soon, the number escalated and even more people facing similar problems started coming out, making videos and leaving comments on various forums.
The problem was undeniable, and the company wasn’t responding fast enough. However, LG eventually admitted in January last year that the boot loops were caused by a “loose contact between components”. Since the LG V10 was a hardened version of the G4, people started reporting similar issues with the newer model too. Thus, LG told its customers to contact the carrier where the phones were purchased or an LG service center for repair.
While newer models coming out from LG, such as G5 and V20 were free from the flaw, it seems LG’s handling of the bootloop issue has eroded some people’s faith in the company. But, it is still considerably less compared to Samsung, who actually witnessed Galaxy Note 7 devices blowing up in its customers’ faces.