Apple’s first of a kind 12.9 inch iPad has run into an ‘operational road block’ as the latest installment in the series gets a screen-freeze every time after a recharge. Apple has been quick to respond to the complaints from the users and is reportedly investigating the issue.

The issue first came to the notice when users posted the problem on Apple’s support section. Multiple users have reported the same issue after their iPad Pro’s screen stopped responding every time the device was recharged.

Apple tried to provide a solution to the issue initially by recommending users to restore the device to its factory settings. If the device was unresponsive the users were suggested to hold down the sleep and the home button simultaneously to restart the device. Still, many users bombarded Apple with their complaints as the issue remained unresolved even after restoring or restarting the device. This propelled Apple to finally look into the issue more thoroughly and come up with a solution. The company has clarified that the issue will be rectified soon, adding that “Apple is aware of this issue and is investigating. To get back to using your iPad Pro, force restart it by pressing and holding both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo”, the company stated.

It remains to be seen whether can be solved through a software update.

This is not the first time the 12.9 inch iPad Pro has met with issues ever since its launch. The device would crash abruptly while being recharged and then there was the issue of supply for the Apple Pencil stylus and the keyboard case accessories.

Pitched to be a killer for the laptop market, the iPad Pro was launched as a portable creative device where users could access professional grade software on the go. With issues hindering its mainstream progress, Apple would have a hard time convincing people that it launched a moderately tested product into the market.

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