A well-trained workforce in the cleaning service business translates to happy and satisfied customers. With growing, but seasonal demand for cleaning services, it can get difficult to manage work orders with limited field service technicians.
To ensure your business can handle more work orders, it is important to consider optimizing how you handle your workforce. A work order management software helps with this optimization – read more to learn how.
Challenges in work order management for a cleaning business
A cleaning service business faces a major blow in completing work orders due to below challenges:
- Manual processes: as a cleaning business scales, it is inefficient to handle work orders via paper-based processes. Errors cause customer dissatisfaction and a fall in repeat work orders.
- Tracking work progress: cleaning jobs being remote means it is not easy to know job updates unless managers plan site visits or receive customer feedback.
- Adhering to service level agreements (SLA): too many work orders can lead to poor service delivery, thus breaching SLAs and increasing disputes.
- Poor communication of job information: using manual operational workflows makes your work order management prone to sharing wrong job details, and thus delayed service delivery.
- Poor visibility: with manual workflows, it is not possible to know which work orders to prioritize, which have their payment pending, or which ones have pending support tickets.
What is work order management software?
Work order management software helps field service businesses plan, prioritize, automate, and manage multiple job requests. It provides visibility into the handling and execution of work orders via a central platform.
For example, Zuper is field service management software that includes dedicated features to manage work orders. It provides editable templates and a drag-and-drop interface that makes it easy to assign, edit, and manage jobs.
How does work order management software helps streamline cleaning jobs?
Here are five strategic ways in which a work order management app ensures your workforce is at peak productivity:
Document and share work in progress
For any field service business, documenting the work in progress and completed jobs is important for proofing and audits. Work management software helps your field service technicians share images, documents, voice notes, etc regarding their cleaning jobs. Managers can share instructions remotely, and document progress to share it with clients.
Work with technicians remotely via the mobile app
Many cleaning jobs are remotely located from the main office. Zuper, a field service management software, provides a work order management mobile app that helps your managers troubleshoot remotely based on shared data and real-time communication.
For example, your managers can provide a mobile checklist for recurring orders for a job. The cleaners can follow them and update on the mobile app, while also communicating the progress to the client.
Manage and analyze timesheets
The work order management app digitizes the timesheet submissions. Workers can log their check-in and check-out timings on the job site on the mobile app. They can also raise time-off requests for approvals without contacting back-office teams.
Such measures allow the field service teams to focus on the cleaning job and not worry about administrative tasks. It also helps you make accurate payments as per productive time spent by workers on the site.
Automate the complete work order process
The work order management app allows you to create workflow automation. You can customize templates, set up custom filters, publish forms for capturing work order data, and much more.
For example, you can automatically send notifications to customers when you have assigned the job to a field service technician. You can update their real-time location and the job’s progress too.
Analyze information to make decisions
Your work order history contains valuable insights about how you can make your workforce more efficient. It will also show you ways to lower your cleaning services’ operational costs, service delivery timelines, and areas where resources are wasted.
For example, based on historical work order data, you can find out which ones are more profitable. You can target those locations further with discounts and marketing to improve overall business margins.
Take the first step towards effective workforce management
At Zuper, we provide free consultations on how our work management software can integrate with your existing workflows. Book a demo today and visualize how efficient your workforce can potentially get.