Samsung is done with Galaxy Note 7. The company announced the same a few days ago, after a pretty painful September. What was supposed to be its trump card against Apple’s iPhone 7 became its greatest flagship failure as it struggled to recover the damage caused by its exploding Note 7 devices. The company is doing its best to deal with the fallout and along the same, has announced a brand new return scheme for customers.
The South Korean company is offering up to $100 in credits to everyone who turns in the Note 7 and opts for a less volatile Samsung device. The scheme kicks in from October 13th, 3 p.m. ET, and is currently limited to customers in the US. Why not global? Well, probably because it will launch differing return policies for different regions.
Here is the scheme from the horses’s mouth.
As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
As for folks who have already returned their Note 7 devices and have received the $25 benefit, whether as a discount or as a bill rebate from their carrier, they will be liable for another $75. The sum will be adjusted in their bill, should they purchase another Samsung device. Users who have already opted for a Samsung smartphone, will receive up to a $75 bill credit from select carrier or retail outlets in addition to the previously received incentives.
On the other hand, if you would like a refund, or would prefer to opt for a smartphone from another brand, Samsung will offer you $25 bill credit from select carrier or retail outlets as what it calls is “a token of our appreciation and acknowledgement of your inconvenience”.
Meanwhile, the recall and refund program applies to both the original and the replacement devices. So if you a device with a Note 7 on it (green battery icon or not) it is advisable to turn it in now.
The expanded recall applies to all Galaxy Note7 devices – including the original and replacement. Because your safety is important to us, if you are currently using a Galaxy Note7, please power down immediately and participate in our U.S. Note7 Refund and Exchange Program.
Meanwhile, Samsung is almost certain to take a heavy financial blow home. While the actual scale is something we can only guess at for now, experts are putting damages in tens of billions — a huge loss, even for a company of Samsung’s stature. We will know more once the company presents it financial report, and although it did good business in other sectors, you would be well advised to not keep your hopes up for a particularly glowing balance sheet.