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Apple Issues Update, Apologies Over the Error 53 Debacle

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After a public and mass media outcry against its Error 53, Apple has finally capitulated and issued an apology along with a fix for the problem in form of an iOS update.

We covered the topic a few days go at length, when we described Error 53 and how taking your iPhones to local repair shops could lead to Apple disabling them, for good. While Apple attributed it to security reasons, the error forced users to rely upon Apple for servicing their devices.

Needless to say, no one was very pleased with the policy, which came into effect after the iOS 9 update and effectively forced user to abstain from local shops and dealers. Apple is currently facing a class action lawsuit related to the same issue.

Realizing that its policy wasnt really going down well with the public, Apple is releasing an updated version of iOS 9.2.1 for users that update their iPhones via iTunes only. This update can not only be used to fix devices that have been damaged in the course of Error 53 but will also keep future iPhones repaired somewhere else, from being bricked.

The update is not OTA but can instead be had over iTunes. Even if you device is already bricked, downloading and installing the update should fix it.

Speaking to TechCrunch on the topic, Apple said

Some customers’ devices are showing ‘Connect to iTunes’ after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory.

Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.

We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.

Well, at least now Apple has something positive to show from its side at the lawsuit.


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