Keeping customer satisfaction a priority, Apple has promised to replace faulty USB type – C cables that were shipped with some of its MacBooks. The replacement though, is for a vague reason of sorts — ‘Design issue’.
The company has made an announcement to that effect, stating that some of its charging cables packed in with the MacBooks may fail in perform their task properly.
A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue.
Leading to issues like intermittent charging or not charging the device at all. Well, the company has started a free replacement program in which it will be taking care of the issue. Under the program, the company will provide a replacement — and working — cable, free of cost to affected users.
Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers.
The program also covers cables that have been purchased as a standalone product as well.
Identifying the affected cables is pretty easy. All you have to do is check if your cable has “Designed by Apple in California. Assembled in China.” stamped on it — and of course, if its not working properly. The new, redesigned cables also have a serial number after the same text.
Customers who provided the Cupertino company with a correct mailing address during their product registration process or Apple Online Store purchase, will get their new cable by the end of this month. Other consumers facing similar problems are requested to contact Apple.
If you have a similar issue, click here here to visit Apple’s official cable replacement program page. The program will be in effect until June, 2018.