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Uber Launches uberASSIST In India For Riders With Special Accessibility Needs

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On the occasion of World Disability Day on December 3, Uber is launching its uberASSIST service in India.

UberASSIST is a specialized service designed to provide additional assistance to the differently abled and the elderly to get from point A to point B in a safe, reliable and affordable way. The service in already present in the worldwide market and Delhi will be the first city in India to get the service followed by other cities in near future.

At Uber, we constantly strive to provide more convenient and reliable transportation options for everyone everywhere. With uberASSIST, our driver-partners are extending that convenience to all riders with different accessibility needs to help them get around their city safely and conveniently.

said Gagan Bhatia, GM, Uber North India.

Uber has partnered with iCare Life to provide special training to drivers for uberASSIST. This is to assist riders with different accessibility needs while boarding or de-boarding a car, apart from folding and storing their wheelchairs, walkers, and scooters for transport.

Rajesh Ghatge, CEO & MD, iCare Life said,

We are proud to partner with Uber to train their driver-partners who will provide special assistance to riders with disabilities and even the elderly. This will go a long-way in making travel convenient for everyone in the city. We would urge other companies to follow lead as well.

The training module includes specific training on the necessary knowledge and safety requirements of people with different accessibility needs. This will involve visible and invisible disability awareness and communication tips to provide an excellent experience for riders. The training equips driver-partners with the right questions to ask and the right things to do in order to effectively interact with the riders.

To access uberASSIST service, one simply needs to enter the code ‘ASSISTDEL’ in the promotions tab and then select the “uberASSIST” option above the slider. After selecting the location, users can avail the uberASSIST service for their rides.


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