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OnePlus Offers Refunds For Its USB Type-C Cables For Not Being ‘Fully Compatible’

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Days after Google engineer Benson Leung warned people against using the One Plus adapter for their Chromebook Pixel or Nexus 6P/5X phone due to a wrong identifier resistor, OnePlus has accepted the fault and is hence offering refunds for its USB Type-C cables bought through its websites.

The refund won’t be applicable to cables which came with OnePlus 2 smartphones as they are perfectly fine with OnePlus phones.

The issue lies in the lack of compatibility with devices such as LG Nexus X and Huawei Nexus P as the cables do not entirely meet the specifications for Type-C USB cables.  This was announced via a post on company’s online forum by co-founder Carl Pei.

The issue was brought forward days back, by  Google’s Benson Leung about OnePlus using the wrong identifier resistor for its Type-C chargers and USBs.

Following the same, today Carl admitted that the OnePlus Type-C cable and the OnePlus USB Type-C adapter are indeed using a resistor that may not be fully compatible with some third-party devices and may result in damage to the power source.

Our cable and adapter use a 10kΩ resistor, but according to version 1.1 of the Type-C port standard, these products should be using a 56kΩ resistor,” 

wrote Carl in the post.

We owe it to you to deliver the best products possible – and to fix problems when we come across them. So we want to fix this,

He further announced the opportunity to apply for a refund on those products, which have purchased through the OnePlus website.

Pei also assured that the cable and adapter are safe to use with the OnePlus 2  and hence they won’t be eligible for the refund. He also wrote that the company had already begun working to develop improved Type-C cables and adapters with 56kΩ resistors.

Customers in India and China can get the refund by taking the cable or adapter to return to the nearest OnePlus repair center where they will be refunded upon returning the item. This service is available till December 31, 2015.

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