For the past couple of months, Samsung has faced some ‘extremely’ tough times due to its flagship smartphone — Galaxy Note 7 becoming a ticking live bomb. Though the Korean giant has already announced the demise of the Note 7, it is now taking precautionary measures to save its customers from any further fire hazards.
In an attempt to stop its customers from carrying their defected Note 7 devices onto airplanes, Samsung has started setting up exchange booths at major airports around the world. These booths are attended by ‘customer service personnel’ who can help you swap your Note 7 for another unknown Samsung device at the last minute.
These temporary Galaxy Note 7 replacement booths have started popping at ‘high-traffic terminals’ before the security checking process. The Samsung representative present at the terminal will exchange your Note 7, and ready the new device by transferring your data onto the same. Customers first spotted these Note 7 exchange booth’ at South Korean airports, but they have since spread to Australia and U.S. as well. This practice introduced by the Korean giant shows their goodwill towards the safety of their customers.
Though Samsung hasn’t announced this action plan on its global newsroom, the Australia wing has confirmed the same via an official press release which reads:
Samsung Australia apologises for this inconvenience. We are working with airlines and airports in Australia to arrange customer service points within high-traffic terminals where customers, who are unaware of the Galaxy Note7 ban on flights, can arrange an alternative device at the airport.
These Samsung Australia customer service points at airports are open from 6am to 8pm local time (excluding Canberra which is open until 6pm local time) and are located before security screening.
Also for those unaware, the U.S government has banned passengers from carrying a Galaxy Note 7 onto flights and declared it a fedral crime, after reports of replacement device explosions. Though the T.S.A wouldn’t be thoroughly checking each bag for the explosive device, but anyone caught trying to sneak a Note 7 past security might have to face heavy fines or even imprisonment for upto ten years.
The company has already started the second recall procedure, where one can go to their nearest carrier to exchange their defected Note 7 for any other device of their choice. It is also providing them with extra $100 credit for exchanging the device with any other Samsung smartphone. As for users who’ve ordered the phone directly from Samsung have started receiving fire-proof boxes that need to be returned using ground transport.
The company belives that there are about a million defected devices still out in the hands of users, and it needs to spread word of the exchange before someone else injures themselves due to an untimely blast.