Samsung is finally realising the depth of the whole situation here, and has finally taken a step in the right direction. After the rumors of company halting the production of Galaxy Note 7 devices completely, Samsung accepted that it has ‘adjusted’ the same until further notice. But it has now issued an official statement addressing both retailers, and users with regard to its defected product.
In the string of statements released globally, Samsung exclaims that it is ‘working diligently’ with the U.S. Consumer Product Safety Commission (CPSC) to examine the recent replacement Note 7 device explosions. Thus, with regard to the same, the company has finally requested all of its global retailers and carrier partners to halt(without saying halt!) sales of the smartphone.
We are working with the U.S. Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place,
reads the official statement.
Though, Samsung might have gone on a global recall spree to replace over 2.5 million defected devices and save its reputation. But this time around, the company is completely aware of the drawbacks in manufacturing of its rushed Note 7 device and is not in favour of another drive of a similar kind. It is, thus, asking all Note 7 owners to power down their defected(original) or recalled devices and get a full refund or a new device from their nearest carrier store.
In the official statement, it says,
Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7.
The company has issued the following guideline for Galaxy Note 7 users to follow. You can take any one of the routes to not only be completely safe and replace your handset, but also receive an add-on $25 gift card, in-store credit, in-store accessory credit for the trouble the exploding devics have caused the consumers.
Galaxy Note7 Owners need to do one of the following:
Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
Contact your point of purchase to obtain a full refund.
Samsung might have taken a step forward in order to curb any more hazardous accidents, but it is still not completely giving up on its ‘exploding’ handsets. It still remains committed to working diligently to get to the root cause of the problem — which was supposedly the battery — and find a solution, if possible.
The company has already faced a huge amount of losses in the form of the hearbreaking recall cost and the depleted market value. So, we would strictly suggest Samsung to stop the hubbub, cut off the flagship device from its product lineup and focus on the upcoming Galaxy S8. It is the smartphone that people may be hesitant to buy at first, but will ultimately help them save face in public.