Samsung is going through a nightmare. After it’s prized Galaxy Note 7 devices started turning into explosives that could go off literally anywhere, the company opted for a heartbreakingly expensive global recall. However, new reports which involve a replaced device emitting smoke while on a plane, promise to further complicate the problem.
Earlier this week, a Note 7 device started smoking on a Southwest flight. The device was in its owner’s pocket at the time and had already been turned off on the request of a flight attendant. On noticing smoke coming our of his pocket, the passenger dropped the device onto the floor of the jet, where it managed to burn a whole in the carpet. Thankfully, the plane was still at the gate and once the smoke was noticed, all passengers and crew members were safely evacuated.
While the airline said that the device was likely a Samsung phone, speaking to various online publications, the owner confirmed that it was indeed a Galaxy Note 7. While that on its own wouldn’t have won any laurels for Samsung, the device owner further said that it was actually one of the replacement Galaxy Note 7 devices, that were supposed to be safe.
After this latest fiasco, Samsung’s PR department — poor folks! — has ramped up its efforts to project their company’s sincearity and dilligence in taking care of the months long issue.
Speaking to The Verge, a Samsung spokesperson said,
Until we are able to retrieve the device, we cannot confirm that thisincident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.
Although I really don’t envy the person who will have to write this explanation, if it turns out that the device in question really was indeed a replacement Samsung Galaxy Note 7. I mean when replacement devices start going Kaboom! — well, words are going to sound pretty empty after that point.
A longer statement was also issued pertaining to the matter,
Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible. We remain in close contact with the CPSC throughout this process. If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation. We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.
And then, there are scattered rumors according to which Samsung has been aware of these accidents. The accident on the airplane isn’t the only one involving a replacement Galaxy Note 7 and there have been confirmed reports of at least 2 other, similar occurrences. The South Korean company is said to have been aware of these reports several days ago and the fact that it has kept quite for so long, raises serious questions about wheather consumer safety was actually at the top of the company’s list.
Carriers across the US have taken note of the issue and considering that even replacement devices cant contain themselves — pun intended — are offering users plans, that will enable them to trade in the Note 7 for other devices. Meanwhile, Samsung really needs to conclusively figure out what the heck is wrong with the Note 7 series, if it hopes to retain the trust of its customers.