Apple Mobile News

Stuck With iOS 9.3 Update On Your Old Devices? Apple Has A Solution For It

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If you are one of the Apple users who are stuck after updating their iOS to the latest version 9.3, Apple has offered a workaround for the same.

Post update, users are asked to sign in using the Apple ID and password they had originally used to set up the device. The problem is a majority of users have changed their passwords and could not recall the older password. Hence, they cannot sign in and access their devices (iPhone, iPad, iPod Touch).

The issue seems to be mainly affecting the comparatively older versions of Apple devices.  According to Apple, the issue has affected the devices upto and including the iPhone 5S and iPad Air generations.  These are neither old nor new but still many people are using these devices and hence are affected in large numbers.


In some cases, if customers do not recall their password, their device will remain in an inactivated state until they can recover or reset their password. For these older devices, we have temporarily pulled back the update,

said Apple in its statement.

The company is working towards issuing a new update in the next few days. Till that time, you can follow some of the workarounds listed on the Support page of Apple.


In the support page, Apple first suggests the users to check if they are entering their device information correctly using and ensuring their device is listed in the My Devices section under Settings.

You can also try using the Activate [your device] option in iTunes by connecting your device to the computer and accessing the latest iTunes version.

Another recommended method is by following these steps for removing the Activation Lock from

  1. Turn off your device or take it offline.
  2. Sign in to with your Apple ID and password.
  3. Open Find My iPhone.
  4. Select All Devices, then select your device.
  5. Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click Remove icon next to your device, then click Remove.
  6. After you set up your device successfully, make sure that you sign in to iCloud and turn on Find my iPhone again.

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