In yet another indication of growing investor interest into India’s nascent, but thriving enterprise startup ecosystem, Chennai based startup CloudCherry Analytics has secured a seed fund of $1 million (₹6 Crore) from The Chennai Angels (TCA) and IDG Ventures India.
Cloudcherry was formed with the coming together of a group of management gurus, business leaders and experts in Mobility, Analytics, Technology and the Cloud. Cloudcherry’s Customer Delight Analytics Platform (CDAP) enables business owners across the world to integrate real-time acquisition of Big Data from their customers, using multiple channels to acquire, engage and analyse.
Its products serves to track brands, measure and improve customer satisfaction, and provides real time analytics for various departments of the company. Furthermore, CloudCherry’s flexible tools allows you to build your own questionnaire, brand them the way you like and make changes to them whenever you intend to.
Also, it allows you to create your own workflow with Icon or Text based questions, conditional questions, group questions, staff pre-fill and more. As per the responses, you may come to know about how satisfied your users are and make changes to your business operations accordingly.
Also, with the value of Customer Analytics increasing by the day, most enterprise brands are aggressively implementing solutions to capture key Customer Experience Insights. Rather than conceiving a full research process, you may directly capture responses from users and nothing can offer you a better insight than a one to one communication with your customers.
Vinod Muthukrishnan, co-founder and CEO at CloudCherry said-
With the economy on an upswing, most businesses, across industries, want to invest on customer experience and customer centricity. So, the relevance and timing of what we are doing is probably immaculate.